This privacy policy describes how Digital Reach MY collects, uses, and protects your personal data when you visit or use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in accordance with applicable data protection laws.
Information We Collect
We collect various types of information in connection with our services:
* Personal Data: This includes information you voluntarily provide to us when you interact with our site or services. This might include identifiers and contact information when you inquire about our services such as Social Media Strategy Development, Content Creation, Paid Social Media Advertising, Community Management & Engagement, Performance Analytics & Reporting, or Influencer Marketing Campaigns. It could also include information you provide in correspondence or through forms on our site.
* Usage Data: We automatically collect information about how you access and use our service. This may include your device's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
How We Collect Information
We collect information through:
* Direct Interactions: When you provide it to us directly, such as filling out forms or sending us correspondence.
* Automated Technologies: As you navigate through our site, we may use cookies, web beacons, and other similar technologies to collect certain information automatically.
Use of Your Data
We use the collected data for various purposes:
To provide and maintain our service, including providing the digital marketing services you engage us for.
To improve, personalize, and expand our service.
To understand and analyze how you use our service.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes, where you have agreed to this.
To detect and prevent fraud and other prohibited activities.
To comply with legal obligations.
Legal Basis for Processing Data
We process your personal data under the following legal bases:
* Your consent: Where you have given clear consent for us to process your personal data for a specific purpose.
* Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
* Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests.
* Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is entirely secure.
Sharing Your Data
We may share your personal data with third-party service providers to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties are obligated not to disclose or use your data for any other purpose.
We may also disclose your personal data in the good faith belief that such action is necessary to: * Comply with a legal obligation.
* Protect and defend the rights or property of Digital Reach MY.
* Prevent or investigate possible wrongdoing in connection with the service.
* Protect the personal safety of users of the service or the public.
* Protect against legal liability.
We do not sell your personal data.
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If we transfer your personal data outside of your jurisdiction, we will take steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws.
Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
* The right to access the personal data we hold about you.
* The right to request correction of inaccurate personal data we hold about you.
* The right to request erasure of your personal data.
* The right to request restriction of processing of your personal data.
* The right to object to the processing of your personal data.
* The right to data portability (receive your personal data in a structured, commonly used, and machine-readable format).
* The right to withdraw consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the physical address provided below. We may ask you to verify your identity before responding to such requests.
Cookies
We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us by mail at:
Digital Reach MY
10 Jalan Sultan Ismail, Level 25,
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50250,
Malaysia
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.